Terms and conditions

Cancelling

You may not cancel your booking.

Moving to another date

You can move your booking to another date at no extra cost, up to 14 days before it starts.

Individual Booking Policy

Booking Confirmation: - Your spot is secured once full payment has been made.

Cancellations and Refunds: - 14 days or more before the session: You can get a full refund minus a £10 booking fee or reschedule for a future class. - 7–14 days before the session: A 50% refund or the option to reschedule is available. - Less than 7 days before the session: Unfortunately, we can’t offer a refund or rescheduling.

Missed Classes: - If you’re unable to attend a session in a 6-week course, we encourage you to book a make-up class during the same term. Make-up classes depend on availability and can’t be carried over to a future term.

​

Group Booking Policy

Booking Confirmation: - A minimum of 50% deposit is required to secure your group booking. The balance is due 10 days before the session date.

Group Size: - Private bookings require a minimum of 6 participants, and the maximum will depend on the type of workshop and our studio capacity.

Cancellations and Refunds: - If your plans change, let us know as soon as possible! - 20 days or more before the session: You’ll receive a full refund minus a £10 booking fee per participant or can reschedule your group. - 7–14 days before the session: The deposit is non-refundable, but we’ll happily reschedule your session. - Less than 7 days before the session: Unfortunately, we can’t offer a refund or rescheduling.

Changes to Numbers:

• Please confirm your final participant count 7 days before the session. We can’t offer refunds for reductions in numbers after this point.

​ Rescheduling Policy

• Life happens! If you need to reschedule, we’ll do our best to accommodate you, but availability isn’t guaranteed.
• Rescheduled sessions must be taken within 6 months of your original booking.

You may cancel a gift voucher within 24 hours of receiving your order confirmation for a full refund, unless you have already used it to make a booking. After 24 hours, gift vouchers are non-refundable and non-transferable. A gift voucher lasts for 12 months from the day it's bought.